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ILM Level 5 Diploma in Management
Improvement Report (M5.01, M5.02, M5.03)

Joanne Waylett

Contents
Terms of Reference …………………………………………………............................... Page 3
Introduction …………………………………………………………………………………. Page 4
Research Methodology ………………………………………………………………………………. Page 5
Improvement Action Plan …………………………………………………………………………… Page 5
Schedule of Actions …………………………………………………………………………………. Page 7
Recommendations…show more content…

Possible strategies were plotted on a matrix to evaluate both cost effectiveness and how achievable they would be in given timescales.

After evaluating the 6 possible outcomes senior management and human resources and the financial department decided to proceed with options C,D,E,F as they proved more cost effective and achievable within given timescales. * Recruitment in house * Improving Staff well being * Employing customer service officers * Improving IT communication systems

Improvement Action Plan

Recruitment In House Currently an external recruitment agency is responsible for recruitment and selection of new employees, this method of outsourcing is proving problematic as many candidates do not have suitable qualifications and experience for the job role they are carrying out and many leave the organisation after a short period however fees are still payable to the external recruitment agency. Some undesirable situations that occur it the workplace are inevitable, for example staffing shortages due to a sickness bug, IT problems due to external factors, or changes in government legislation that prove costly to the business. Other issues such high staff turnover, high levels of customer service complaints and health and safety problems can be minimised by recruiting high calibre employees with a wealth of experience and suitable qualifications.
To improve

Ilm Understanding Leadership Essay

3166 WordsAug 26th, 201313 Pages

Understanding Leadership Styles

There are a number of factors that will influence the style of leadership a leader may choose, such as:
The working environment,
The task or project that is being tackled,
The staff themselves and their preferred style of working, along with their personal traits and qualities
How do you determine what is an appropriate style?
Any leader uses a range of different styles at different times during the course of a single day. Decisions have to be made and it may be appropriate for different styles of leadership at different times, and for different situations during that day.
Another factor that has to be considered when choosing a leadership style is that the leadership style at the beginning should…show more content…

Although the above paints a pretty bleak picture, many autocratic leaders are not hated and feared, but rather esteemed, and even loved. It depends on their own personalities - like anyone else, they can be nice people, or highly charismatic, or even willing to listen to and act on others' ideas - on the organization itself (in the military, most soldiers want someone firmly in charge), on the quality of their decisions, and on the needs of the people they lead. If they're generally decent and not abusive, make good decisions for the organization, and fulfil the parent-figure or authority -figure image that most people in the organization are looking for, they can be both effective and well-respected.
2. Managerial. The leader who sees herself as a manager is concerned primarily with the running of the organization. Where it's going is not at issue, as long as it gets there in good shape. She may pay attention to relationships with and among staff members, but only in the service of keeping things running smoothly. Depending upon the nature and stability of the organization, her main focus may be on funding, on strengthening the organization's systems and infrastructure (policies, positions, equipment, etc.), or on making

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